Can Someone please help? - Guild Wars Forums

jester55 · Sep 24, 2006, 12:44 AM // 00:44

I just bought my copy of guildwars today but when i put the activation code in all it would let me play is the nightfall preview, it says that i cant play guild wars can anyone advise me what to do, I have tried adding my activation code to my account as well but it says the code is already in use, the version I bought was guildwars special edition. Ive tried going o the support site but it doesntmake much sense to me and i find the place confusing

The Pointless · Sep 24, 2006, 12:49 AM // 00:49

OK, where exactly did you buy the game?

Maria The Princess · Sep 24, 2006, 12:50 AM // 00:50

your CD key doesnt work?!!!! thats strange.

here you go a link to contact Arena NET

http://www.guildwars.com/support/

you can also acces this on your screen where you put your password

jester55 · Sep 24, 2006, 12:54 AM // 00:54

Quote:

Originally Posted by Maria The Princess

your CD key doesnt work?!!!! thats strange.

here you go a link to contact Arena NET

http://www.guildwars.com/support/

you can also acces this on your screen where you put your password

I tried that but i just end up going round in circles I bought my copy from my local GAME store i just dont understand the guildwars site it just seems to loop me round the same pages Ive been to plaync and asked there they mentioned customer support but I cant see the link to customer support, I came here as a last resort because at least here there are livi9ng people to ask instead of going round and round on a site that doesnt make any sense to me

Knightsaber Sith · Sep 24, 2006, 12:54 AM // 00:54

The special edition comes with two seperate keys. One key is for the bonus pvp skill unlocks; the other is for the actual game. It sounds like you only added the key for the skill unlocks.....

jester55 · Sep 24, 2006, 12:55 AM // 00:55

oh and my activation key was on a crad that had a scratch off strip

The Pointless · Sep 24, 2006, 12:55 AM // 00:55

Did you enter the key on the scratchcard or the one on the back of the card CD sleeve?

[EDIT]Never mind

jester55 · Sep 24, 2006, 12:56 AM // 00:56

Quote:

Originally Posted by Knightsaber Sith

The special edition comes with two seperate keys. One key is for the bonus pvp skill unlocks; the other is for the actual game. It sounds like you only added the key for the skill unlocks.....

No mate seriously I aint that stupid the activation key is on a seperate card you have to scratchoff the silver strip and the key is underneath

Knightsaber Sith · Sep 24, 2006, 12:58 AM // 00:58

Alright. But it does come with two seperate keys; did you enter both of them?

Actually the American version has two keys; maybe the European one is on a single key.....

In the plaync knowledge base; to open a support ticket you have to click "ask a question"

The Pointless · Sep 24, 2006, 12:59 AM // 00:59

We get 2 keys as well in Europe.

http://uk.support.plaync.com/cgi-bin...p_new_search=1

Follow this link, and click "Ask a question". Explain in detail what the problem is.
It's not really that confusing.

jester55 · Sep 24, 2006, 12:59 AM // 00:59

I played the recent 14 day demo and that was the reason that I bought the full game from the shop, Im wondering if maybe the demo I playewd interfeered with the full game code, when i first installed the carachter I created for the demo reappeared but it wouldnt let me play prophecies I deleted the carachter I had and started fro scratch but it wouldnt let me lay anything but nightfall with my new carachter

jester55 · Sep 24, 2006, 01:00 AM // 01:00

I entered both keys and i unlocked the PvP skills but the only game[play key that is active is my old demo key

The Pointless · Sep 24, 2006, 01:02 AM // 01:02

Wait... You wouldn't happen to have created a new account and added the full game key to that, would you?

[EDIT] Also, you can edit your posts for a few hours after you made the post. There's no need to multipost when you have something new to add (most of the time)

Knightsaber Sith · Sep 24, 2006, 01:02 AM // 01:02

Here's an explanation on opening support tickets on plaync
http://uk.support.plaync.com/cgi-bin...i=&p_topview=1

Coridan · Sep 24, 2006, 01:05 AM // 01:05

try uninstalling then reinstalling..if that doesn't work do like everyone else suggested...contact support. IF u bought a used copy of the game it could cause u some problems as the account could have been banned etc.

jester55 · Sep 24, 2006, 01:15 AM // 01:15

No I bought a brand new copy of the game and I have tried uninstalling and reinstalling. But when I go to the support site i just get sent to the account creation screen when I submit a question, i have already registered but it still does this even when I log in its really beginning to get on my nerves. It says contact customer support and i just end up at that plaync reentering my details again and again even if i log in, im thinking of calling it a day with the whole and using the disca as a coaster, its really bugging me now.

Can anyone tell me how to contact customer services and not that bloody support site its infuriating

The Pointless · Sep 24, 2006, 12:21 PM // 12:21

That "bloody support site" is the closest you are going to get, I'm afraid.

Just follow the link I posted. Where it says "PlayNC account", just type "None" if you don't have one. Your Game Account, on the other hand, is the e-mail address you used when you registered for your Guild Wars account.

jester55 · Sep 24, 2006, 04:40 PM // 16:40

cheers pointless i have finally got into the Customer "laughable" support and they are dealing withit thankyou to everyone who posted for your help it is genuinely appreciated, thanks

Sep 24, 2006, 12:44 AM // 00:44	#1
jester55 Pre-Searing Cadet Join Date: Sep 2006	Can Someone please help? I just bought my copy of guildwars today but when i put the activation code in all it would let me play is the nightfall preview, it says that i cant play guild wars can anyone advise me what to do, I have tried adding my activation code to my account as well but it says the code is already in use, the version I bought was guildwars special edition. Ive tried going o the support site but it doesntmake much sense to me and i find the place confusing

Sep 24, 2006, 01:15 AM // 01:15	#16
jester55 Pre-Searing Cadet Join Date: Sep 2006	No I bought a brand new copy of the game and I have tried uninstalling and reinstalling. But when I go to the support site i just get sent to the account creation screen when I submit a question, i have already registered but it still does this even when I log in its really beginning to get on my nerves. It says contact customer support and i just end up at that plaync reentering my details again and again even if i log in, im thinking of calling it a day with the whole and using the disca as a coaster, its really bugging me now. Can anyone tell me how to contact customer services and not that bloody support site its infuriating Last edited by jester55; Sep 24, 2006 at 01:31 AM // 01:31..

Sep 24, 2006, 12:49 AM // 00:49	#2
The Pointless Wilds Pathfinder Join Date: Jul 2006 Location: Stuck in the UK Guild: Rage International [RAGE] Profession: W/Me	OK, where exactly did you buy the game?

Sep 24, 2006, 12:50 AM // 00:50	#3
Maria The Princess Forge Runner Join Date: Mar 2006 Guild: Aequitas Deis	your CD key doesnt work?!!!! thats strange. here you go a link to contact Arena NET http://www.guildwars.com/support/ you can also acces this on your screen where you put your password

Sep 24, 2006, 12:54 AM // 00:54	#5
Knightsaber Sith Furnace Stoker Join Date: Aug 2006 Guild: Few Fallen Heroes [FFH] Profession: W/E	The special edition comes with two seperate keys. One key is for the bonus pvp skill unlocks; the other is for the actual game. It sounds like you only added the key for the skill unlocks.....

Sep 24, 2006, 12:55 AM // 00:55	#6
jester55 Pre-Searing Cadet Join Date: Sep 2006	oh and my activation key was on a crad that had a scratch off strip

Sep 24, 2006, 12:58 AM // 00:58	#9
Knightsaber Sith Furnace Stoker Join Date: Aug 2006 Guild: Few Fallen Heroes [FFH] Profession: W/E	Alright. But it does come with two seperate keys; did you enter both of them? Actually the American version has two keys; maybe the European one is on a single key..... In the plaync knowledge base; to open a support ticket you have to click "ask a question"

Sep 24, 2006, 12:59 AM // 00:59	#10
The Pointless Wilds Pathfinder Join Date: Jul 2006 Location: Stuck in the UK Guild: Rage International [RAGE] Profession: W/Me	We get 2 keys as well in Europe. http://uk.support.plaync.com/cgi-bin...p_new_search=1 Follow this link, and click "Ask a question". Explain in detail what the problem is. It's not really that confusing.

Sep 24, 2006, 01:00 AM // 01:00	#12
jester55 Pre-Searing Cadet Join Date: Sep 2006	I entered both keys and i unlocked the PvP skills but the only game[play key that is active is my old demo key

Sep 24, 2006, 01:02 AM // 01:02	#13
The Pointless Wilds Pathfinder Join Date: Jul 2006 Location: Stuck in the UK Guild: Rage International [RAGE] Profession: W/Me	Wait... You wouldn't happen to have created a new account and added the full game key to that, would you? [EDIT] Also, you can edit your posts for a few hours after you made the post. There's no need to multipost when you have something new to add (most of the time)

Sep 24, 2006, 01:05 AM // 01:05	#15
Coridan Forge Runner Join Date: Jun 2006 Location: US Guild: Old Married Gamers {OMG} Profession: W/	try uninstalling then reinstalling..if that doesn't work do like everyone else suggested...contact support. IF u bought a used copy of the game it could cause u some problems as the account could have been banned etc.

Sep 24, 2006, 12:21 PM // 12:21	#17
The Pointless Wilds Pathfinder Join Date: Jul 2006 Location: Stuck in the UK Guild: Rage International [RAGE] Profession: W/Me	That "bloody support site" is the closest you are going to get, I'm afraid. Just follow the link I posted. Where it says "PlayNC account", just type "None" if you don't have one. Your Game Account, on the other hand, is the e-mail address you used when you registered for your Guild Wars account.

Sep 24, 2006, 04:40 PM // 16:40	#18
jester55 Pre-Searing Cadet Join Date: Sep 2006	cheers pointless i have finally got into the Customer "laughable" support and they are dealing withit thankyou to everyone who posted for your help it is genuinely appreciated, thanks